Product Returns Policy

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Refunds and returns must be completed in compliance with our policy which is viewable on our website. By making this purchase, you agree you have read and accept our policy conditions.

Items will only be accepted with original packaging and tags still attached.

Returns Policy

At Pow Club, we value your satisfaction with our products. We understand that sometimes, returns may be necessary due to various reasons. To ensure a smooth and hassle-free return process, we have developed the following Returns Policy for clothing and snowboard purchases. Please read the following guidelines carefully:

1. Eligibility for Returns

You may request a return under the following conditions:

a. You have received a damaged, defective, or incorrect item. b. The clothing or snowboard item you received does not fit as expected, and you wish to exchange it for a different size. c. You have changed your mind about your purchase and want to return the product in its original, unused condition.

2. Return Period

You must initiate a return request within 30 days of the delivery date. Beyond this period, we may not be able to process your return.

3. Return Process

To initiate a return, please follow these steps:

a. contact us via email at info@powclub.com.au

4. Return Conditions

a. Clothing and snowboard items must be in their original, unused, and unwashed condition. b. All original tags, labels, and packaging must be intact and returned with the product. c. For snowboards, please ensure that the bindings and any accessories are returned in their original condition. d. Footwear and clothing items must be free of visible wear and tear. e. We do not accept returns on items that have been personalized or customized. f. Returns for reasons of change of mind will incur a return shipping fee.

5. Return Approval

Our team will review your return request. If the request is approved, you will receive a Return Authorization (RA) number along with further instructions for shipping the item back to us.

6. Return Shipping

a. You are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrect. b. We recommend using a reliable shipping method and insuring the package for the full value of the item. c. Please include the RA number and a copy of the packing slip or order confirmation in the return package.

7. Refund or Exchange

Upon receiving and inspecting the returned item, we will process your return as follows:

a. If the return is due to a damaged, defective, or incorrect item, you may choose to receive a refund or a replacement at no additional cost. b. If the return is due to a change of mind, we will issue a refund for the product cost minus any applicable return shipping fees.

8. Refund Processing Time

Refunds will be processed within 7-10 business days from the date we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

9. Contact Us

If you have any questions or concerns about our Returns Policy, please feel free to contact our Customer Service team at info@powclub.com.au

Pow Club is committed to providing quality clothing and snowboard products along with exceptional customer service. We appreciate your business and are here to assist you with any return inquiries. Thank you for choosing us for your clothing and snowboarding needs.

Note: This Returns Policy is subject to change, and the most up-to-date version will always be available on our website.

info@powclub.com.au.